Cefla Finishing Adds National Service Manager Role

Cefla North America (Charlotte, N.C.) has added a national service manager position to its service team, appointing Sauro Tugnoli to the position. Tugnoli will work alongside technical director Lorenzo Pavone to increase support to new and existing accounts, including equipment installations, service programs and spare parts services.

The company says Tugnoli’s prior experience in developing and managing service programs, as well as his multi-lingual abilities, will play an integral role in internal and external communications and the advancement of Cefla ubiquo service packs, teleservice capabilities and software solutions. Ubiquo is a range of hardware and software programs that provide real-time machining solutions, routine maintenance and data analysis.

“Sauro’s return cements our ability to provide a superior level of service to the customer and will provide the bandwidth needed to expand our service programs, including ubiquo,” says managing director Massimo Di Russo. “Sauro’s problem-solving skills, technical ability, and history with our Charlotte manufacturing and DV-Systems product line brings value that customers will continue to appreciate.”

Tugnoli began his career in 1994 at IGMI, an OEM for high-volume manufacturing and automation equipment, as a machine assembler before transitioning into its service department. In 2003, he joined IGM USA as a service technician for North America and moved to Charlotte. Since then, he has spent time with both Bucci Industries (formerly IGM USA) and Cefla subsidiary Delle Vedove.

Tugnoli studied in Italy at the Professional Institute for Industry and Crafts, earning a diploma as a TIM Mechanical Industrial Technician. He has also earned a Project Management Professional (PMP) certification from Project Management Institute (PMI), and speaks English, Italian and French languages fluently. He currently resides in Charlotte, North Carolina.