Your Best Finish Starts With TTX!
Published

Teamwork Makes Perfection Industrial Finishing Shine

A commitment to customer service earns this Arizona shop top honors.

Share

Charles Zinke is all ears when it comes to customer feedback, but he’s especially receptive to comments and concerns from his team of 86 employees at Perfection Industrial Finishing.

“We are constantly asking for feedback from the team, and we listen,” says Zinke, president of the Tucson, Arizona, company. “We provide a lot of classroom, process and system-specific on-the-job training; offer a wage higher than the market; offer a competitive benefits package; and offer something a little different.”

It’s for those reasons that Perfection is being honored in the Best HR/Training category of the 2018 Products Finishing Top Shops Benchmarking Survey.

The company doesn’t just focus on how an employee performs his or her job; it also takes a look at how things are going in that person’s life outside of the facility.

“We have a network resource administrator that interviews the team to see what their challenges are outside of work,” Zinke says. “She helps address those concerns with a network of nonprofit and community resources. If we can help resolve those external issues, our work force will be more dependable and focused while here at work.”

It is that attention to his staff that makes Zinke and his company perform at such a high level, he says. The company has more than 1,000 customers who use its services, and each year Perfection retains about 98 percent of them.

“We understand that it is the customer that drives our business,” Zinke says. “There are a lot of capable shops that can produce the finishes we provide, and have the quality certifications and systems, but what sets Perfection apart is its total commitment to customer service.”

To drive home this point, the Perfection team is trained that it’s the customer that funds their paychecks, not the company, and that the customer can fire them at any moment.

“We empower our team to always be watchful of any issues that will impact our customers’ stringent quality standards or their on-time delivery,” Zinke says. “We have a rule that all customer communication needs to be answered or at least updated within 120 minutes, and we track that KPI [key performance indicator].”

The Perfection team’s performance numbers are almost perfect: 99.3 percent on-time delivery, 99.47 percent first-pass yield and other high marks in customer service categories. Zinke says there is one reason for all of this: “Our team. We spend a lot of time together discussing ways to improve our company to better serve the customer. We continue to receive high marks from our customers during our quarterly customer surveys, and we have been locally, regionally and nationally recognized for our commitment to our team and the training programs we provide.”

The shop not only performs liquid and powder coating, but also plating and anodizing, which earned it a Products Finishing Top Shops award in those categories earlier this year, another accomplishment of which Zinke and his team are proud.

“When we were notified about being named a Products Finishing Top Shop, it was a very proud moment for me personally, but after a short period, I truly realized it was my team that made this happen,” he says. “It is wonderful that all of the hard work we put in as a team gets recognized on a national scale.”

 

Perfection Industrial Finishing

Tucson, Arizona

520-434-9090

perfectionindustrialfinishing.com

Powder Coating Institute
Vitracoat Inc. powder coatings
Steelman Industries Inc.
Your Best Finish Starts With Us!
Parker Ionics
complete finishing application systems
Keyland Polymer UV Cured Powder Coating
Pretreatment Washer and Finishing Equipment

Related Content

economics

Henry Ford Is Still Right When It Comes to Color

Who would have imagined that more than 100 years after his famous statement about any color as long as it’s black would still have relevance of a sort?

Read More
Liquid Coating

Curing Oven Basics

Simply heating up the substrate does not cure the coating. There are many variables to consider when choosing the best cure oven for your application...

Read More
Liquid Coating

TTX’s Automated Conveyor Carrier System Offers Wireless, Flexible Operation

ACC system designed for reliable, consistent point-to-point movement of everything from small to heavy parts.

Read More
Electroplating

Products Finishing Reveals 2024 Qualifying Top Shops

PF reveals the qualifying shops in its annual Top Shops Benchmarking Survey — a program designed to offer shops insights into their overall performance in the industry. 

Read More

Read Next

Parts Cleaning

A ‘Clean’ Agenda Offers Unique Presentations in Chicago

The 2024 Parts Cleaning Conference, co-located with the International Manufacturing Technology Show, includes presentations by several speakers who are new to the conference and topics that have not been covered in past editions of this event.   

Read More
Sponsored

Delivering Increased Benefits to Greenhouse Films

Baystar's Borstar technology is helping customers deliver better, more reliable production methods to greenhouse agriculture.

Read More
workforce development

Education Bringing Cleaning to Machining

Debuting new speakers and cleaning technology content during this half-day workshop co-located with IMTS 2024.

Read More
complete finishing application systems