Matthew Kirchner

Matthew Kirchner Columnist

Help Wanted

Position Description:Some unbelievably frustrating days—when your team members call in sick, a piece of equipment goes down, or when a customer complains—on which you will be ready to call it quits.

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The Moscow Rules

It's 1978.

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The Front Line

To improve business, first connect with shop floor employees.

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Getting Oriented

Start new employees off on the right foot by providing meaningful orientation.

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management

Matt Kirchner Goes to the Eye Doctor

A.K.A.: "Why Your Company Should Consider Consumer-Driven Healthcare".

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Breaking Up is Hard to Do

How to use the loss of a customer as a learning opportunity.

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World-Wide Biggest Loser Sales Person of All Time

Why it pays to always be on your best behavior on a sales call.

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Anodizing

Setting Targets

How one finisher is Meeting its Marks through Goal Setting and Dedication

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Whatever it Takes

Nail big projects with this checklist for ensuring careful planning and attention to detail.

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What are Your Weaknesses?

...and Other Idiotic Interview Questions

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“A ‘5 Why’ for Sales? Why not?”

How asking questions can help your sales team focus future efforts.

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I'll Scratch Your Back...

Why it pays to see the business through the other guy’s eyes.

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